Terms & Conditions

We pride ourselves with a flexible returns policy and are happy to refund or exchange items damaged in transit, that are faulty or not what you ordered as per our Returns policy. Please check sizes carefully when ordering to ensure you get the best fit. Our Team continually strives to give excellent service and customer care to ensure that you come back and shop with us time and time again.

Swim and Triathlon cannot take responsibility for any damages, compensatory, indirect, consequential or direct, data loss, income, profit, property loss or damage and third-party claims implied or otherwise when using this website.

PRIVACY POLICY

We may use the cookie functionality in your web browser to store information and improve the website experience. All payments made on the Swim and Triathlon website are encrypted using secure technology, protected by SSL certificate and your card details are not retained or visible to employees.

Swim and Triathlon is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Some personal information is required to understand your needs and provide you with a better service, as well as order fulfillment and updates regarding your purchase.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our website gives you the option of registering with us with a username and password. Responsibility for keeping the username and password confidential rests with you. Alternatively you can rest your password if lost but Swim and Triathlon staff can not do this for you.

By registering your email address on swimandtriathlon.com you agree to receive occasional e-mail messages about products and services that we feel may be on interest to you. If you do not wish to receive such mailings, simply click the unsubscribe button at the bottom of your email.

If you wish to contact us regarding our Privacy Policy please email: info@swimandtriathlon.com

RETURNS

Our priority is your satisfaction as a customer. If you are not completely satisfied with your purchase, please return your merchandise within 14 days of the invoice date.

Please note that shipping and handling charges are non-refundable, returned goods must be in their ORIGINAL or UNUSED condition with TAGS attached. Health regulations stipulate that swimwear that is soiled, damaged, worn or laundered is considered to be in other than "As New" condition and cannot be returned. Regulations also require swimsuits to be tried on over undergarments.

We reserve the right to return to buyer without replacement any items which have been abused or improperly cared for.

Please contact the number or email on your Invoice before shipping any items to ensure the Returns centre is expecting your item and can identify it correctly for processing.

Ship your package prepaid and insured for your protection in case of loss. Ship to the same address that is printed on your invoice and return this completed form with a copy of your original invoice that came with the item(s).

Your credit will be issued to your credit card. We may contact you again to get this as all information is not held by Swim and Triathlon.com

Under Various Consumer Laws, which vary state to state, items which are damaged or not fit for purpose at sale will be covered under their individual warranty if deemed to be covered by the manufacturer who require the item to be able to make an assessment. Swim and Triathlon does not make this assessment and the process for assessment varies depending on manufacturer. No Assessment can be made without the damaged product present.

We do not refund based on change of mind so please choose carefully

DELIVERY INFORMATION

Swim and Triathlon is committed to providing you with prompt, friendly customer service and will work to ensure that we dispatch your purchase as quickly as possible.

Orders may take up to 9 – 12 working days.

Delivery times may vary depending on location, size of delivery items and will be affected by public holiday periods.

CANCELLATION POLICY

Our system is designed to fill orders and get them on their way to you as quickly as possible, so the sooner we hear from you, the better! If you need to cancel an order after placing it, please get in touch with us as soon as possible and we will do all we can to ensure your order doesn't leave our warehouse. In stock items normally ship within 48 hours after an order has been placed. We will accept cancellation of your order for items that have not shipped. Once an item has shipped, cancellation is not possible - at this point it becomes a return.

For obvious reasons, Custom and special-order items cannot be cancelled.

 

CUSTOMER SERVICE FAQ’s

Where is my order?

We endeavor to deliver your order within the stated 9 working days, however sometimes this may take longer. If this is the case, someone from our team will contact you, unless the delay is due to circumstances beyond our control. During busy times shipping can be 2-3 working days from the date the order was placed. You will receive an email notification when your order is shipped.

I have received the wrong item. What do I do?

If you have received the wrong item, please inform us as soon as possible via email and we will be happy to make an exchange and pay postage costs for returning the item.

I think the product I bought is faulty. What do I do?

We would recommend getting in contact with us via email with a photo of the fault and date of purchase. This will then be assessed by our warranty team and we will be in touch with an outcome for you.

What size wetsuit should I choose?

Getting the right size wetsuit is important as a suit that is too loose will let too much water in and a suit that is too tight will make for an uncomfortable swim. The suit will need to be tight but not restrict the free movement of the arms. Where body measurements can put you into a number of different sizes we tend to use the weight as the deciding factor to give you the best all-over fit. If you are still unsure on which size to choose, please feel free to contact us with your height, weight and chest measurements and we will do our best to get you in the right wetsuit.

My wetsuit is too tight. Can I exchange it for the next size up?

Before looking at getting the wetsuit exchanged for another size we always ask our customers to confirm their height, weight and chest measurement so that we can advise on which size will be the best for you. The wetsuit needs to fit tightly to stop too much water flowing in and out of the suit whilst you are swimming and the suit will loosen up once you get in the water and in a horizontal swim position. If the suit is tight and you are able to circle your arms around freely, this is a good indicator that the suit is the right size.

What does my Wetsuit warranty cover and how long does it last?

Our suits are covered by the manufacturers 12 month warranty from the date of purchase. Our warranty policy covers defects caused by manufacturing errors including broken zips and seam damage (not including finger nail tears on seams).

Swim and Triathlon will choose to replace or repair any defects that occur within normal wear and tear circumstances. Swim and Triathlon will retain the right to define normal wear and tear circumstances, but as a guidelines this requires the customer to follow the wetsuit care instructions included with each purchase. All reasonable precautions must be taken to maintain the wetsuits condition. Exposure to elements such as extreme heat and direct sunshine, prolonged bacteria and chlorine exposure, and other harsh or abrasive substances can accelerate product degradation and void warranty. Materials such as fingernails and other sharp objects may tear and rip the high performance neoprene. Swim and Triathlon will not repair or replace items that have clear physical stress such as rips and split seams, or where there is clear evidence of inadequate care or treatment.

What size racing togs should I choose?

Getting the right size racing togs is of paramount importance to the performance of the garment and your satisfaction. Racing suits are made to fit extremely tightly and will take some practice before you are comfortable to get them on without damaging them. It is our firm recommendation that you physically come into one of our stores and be fitted professionally to ensure you purchase the correct size suit. Different brands and in fact different models will have very different fit features, some which will be better suited to breast strokers as opposed freestylers or sprinters as opposed to long distance swimmers as an example.

My racing togs are too tight. Can I exchange it for the next size up?

If the suit is in fact too tight and has not been swum in, we will exchange the suit for a correctly fitting suit in the same or similar brand/model depending on availability.

Not covered under the Warranty:

  • Any costs to return a suit to Swim and Triathlon for inspection.
    • Cuts to the fabrics from fingernails and/or other sharp objects.
    • Damage incurred due to an accident, abuse, misuse or improper use or neglect.
    • Normal wear and tear, including scratches, peeling or fading of the material, or printed logos.

Swim and Triathlon will cover all return shipping costs if your wetsuit/tri suit is deemed a warranty.

These situations below will void your Swim and Triathlon warranty:

  1. Using your wetsuit or tri suit for any activity other than triathlon or surface swimming.
    2. Repairs done by anyone other than Swim and Triathlon or an authorised Swim and Triathlon repair facility.
    3. Altering the suit in any way, including silk screening, embroidery, heat transfers, cutting, gluing, and sewing.
    4. Using your Swim and Triathlon suit in a rental or instruction program or other commercial use.
    5. Improper handling or storage.
    6. The warranty is only applicable to the original owner/purchaser - it does not apply to second-hand wetsuits.

How do I care for my wetsuit?

Please follow some of these simple guidelines to ensure that your wetsuit stays in the optimum condition:
• Rinse well in fresh water after every use.
• Minimise time left in direct sunlight and aim to dry in the shade.
• Dry inside out first and then dry outside.
• Best kept flat and folded behind the knees and then in half, best stored in a cool place.
• Only use a hanger for short periods of time and use as wide a hanger as possible.
• Do not allow others to use your wetsuit. It has been fitted for your body shape and no body larger.
• Avoid contacting the velcro with the inside lining of the wetsuit as this pull on the sensitive fibres. Keep the velcro covered with the fabric patch.
• Ensure you do not damage the wetsuit material with fingernails.
• Avoid use in chlorinated swimming pools.
• Always use a plastic bag to help put the legs and arms on. The smooth surface of the plastic makes the suit go on easier. This results in less adjustments needed and less contact with the material to achieve the correct position.
• Don't put it in the washing machine or tumble dryer.
• Don't iron.
• Don't wash with detergent or bleach.

How do I care for my togs?
• Wash well in fresh water after every use.
• Only ring very lightly.
• Minimise time left in direct sunlight and aim to dry in the shade.
• Do not hang or curl your suit when drying. Dry lying flat on a towel.
• Don't put in the washing machine or tumble dryer.
• Don't iron.
• Don't wash with detergent or bleach.

CONTACT US

If you have any general questions or feedback for us, we would love to hear from you. Please contact us at info@swimandtriathlon.com and we will endeavour to get back to you within 48 hours.

Please note that during peak season times may vary.