FAQ

Do you have physical stores?

Nope, we're entirely online based and would you really want to crowd into a store right now?  

Is my Order safe?

Absolutely - not only does our warehouse package and deliver using non-contact methods, we send everything out from one of the few places in the world to have the virus under control.

Where is my order?

We endeavor to deliver your order within the stated 7 working days, however sometimes this may take longer. If this is the case, someone from our team will contact you, unless the delay is due to circumstances beyond our control. During busy times shipping can be 2-3 working days from the date the order was placed. You will receive an email notification when your order is shipped.

I have received the wrong item. What do I do?

If you have received the wrong item, please inform us as soon as possible via email and we will be happy to make an exchange and pay postage costs for returning the item.

I think the product I bought is faulty. What do I do?

We would recommend getting in contact with us via email with a photo of the fault and date of purchase. This will then be assessed by our warranty team and we will be in touch with an outcome for you.

What size wetsuit should I choose?

Getting the right size wetsuit is important as a suit that is too loose will let too much water in and a suit that is too tight will make for an uncomfortable swim. The suit will need to be tight but not restrict the free movement of the arms. Where body measurements can put you into a number of different sizes we tend to use the weight as the deciding factor to give you the best all-over fit. If you are still unsure on which size to choose, please feel free to contact us with your height, weight and chest measurements and we will do our best to get you in the right wetsuit.

My wetsuit is too tight. Can I exchange it for the next size up?

Before looking at getting the wetsuit exchanged for another size we always ask our customers to confirm their height, weight and chest measurement so that we can advise on which size will be the best for you. The wetsuit needs to fit tightly to stop too much water flowing in and out of the suit whilst you are swimming and the suit will loosen up once you get in the water and in a horizontal swim position. If the suit is tight and you are able to circle your arms around freely, this is a good indicator that the suit is the right size.

What does my Wetsuit warranty cover and how long does it last?

Our suits are covered by the manufacturers 12 month warranty from the date of purchase. Our warranty policy covers defects caused by manufacturing errors including broken zips and seam damage (not including finger nail tears on seams).

Swim and Triathlon will choose to replace or repair any defects that occur within normal wear and tear circumstances. Swim and Triathlon will retain the right to define normal wear and tear circumstances, but as a guidelines this requires the customer to follow the wetsuit care instructions included with each purchase. All reasonable precautions must be taken to maintain the wetsuits condition. Exposure to elements such as extreme heat and direct sunshine, prolonged bacteria and chlorine exposure, and other harsh or abrasive substances can accelerate product degradation and void warranty. Materials such as fingernails and other sharp objects may tear and rip the high performance neoprene. Swim and Triathlon will not repair or replace items that have clear physical stress such as rips and split seams, or where there is clear evidence of inadequate care or treatment.

What size racing togs should I choose?

Getting the right size racing togs is of paramount importance to the performance of the garment and your satisfaction. Racing suits are made to fit extremely tightly and will take some practice before you are comfortable to get them on without damaging them. It is our firm recommendation that you physically come into one of our stores and be fitted professionally to ensure you purchase the correct size suit. Different brands and in fact different models will have very different fit features, some which will be better suited to breast strokers as opposed freestylers or sprinters as opposed to long distance swimmers as an example.

My racing togs are too tight. Can I exchange it for the next size up?

If the suit is in fact too tight and has not been swum in, we will exchange the suit for a correctly fitting suit in the same or similar brand/model depending on availability.